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Using our website

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Using our website

Our website should be easy to use for as many people as possible. Information should be clear, simple to understand, and easy to access on the device you’re using. The devices you can use includes assistive technologies like screen readers and voice control software. 

You should be able to adapt our content to meet your needs. This means being able to do things like: 

  • listen to information 
  • increase text and page size 
  • view pages with different levels of contrast 
  • translate pages into sign language 
  • translate pages into other languages 
  • navigate pages using your voice 
  • report an accessibility issue 

You don’t have to pay for assistive technology if you prefer not to, you can find out about some free options you can use. They can help if you need support with: 

Explore accessibility settings 

Most devices already include some assistive technology. Look for the accessibility settings on your device to see your available options. You can find accessibility settings: 

  • Windows: start > settings > ease of access 
  • Apple Mac macOS: system preferences > accessibility 
  • iPhone iOS: Settings > general > accessibility 
  • Android: settings > accessibility 

Request information in different formats 

If the assistive technologies don’t help, or aren’t available you can contact the service directly to ask for information in the format you need. For example, braille, easy read, or more accessible PDFs. Their contact information will be available on the website. 

You will need to tell us: 

  • the page URL of the information you need, for example www.camden.gov.uk/housing
  • the format you need the information in 

Report an accessibility issue 

We are working hard to make our website accessible to everyone. If you find something that isn’t working properly you can report it to us so we can fix it. 

You will need to tell us: 

  • the URL of the web page with the issue, for example www.camden.gov.uk/housing
  • what went wrong 
  • what you expected to happen 

Email us on [email protected] to report an accessibility issue.

Our accessibility statement explains what we’re doing to make this website as accessible as possible. You will be able to read about things we know are not working as well as we want and how we are going to fix it.