Your Neighbourhood Housing Officer (NHO) is there to:
- advise about your tenancy, including joint tenancies, succession, mutual exchange or downsizing
- carry out tenancy visits to your home
- consider requests for home improvements
- work with resident groups to improve estates
- carry out scheduled inspections of your block or estate to ensure they are clean, safe and well maintained
- support tenants experiencing vulnerabilities to access services
- work with tenants to help resolve neighbour disputes
- work with survivors of domestic abuse to help keep them safe
Find your Neighbourhood Housing Officer
If you need help to access a service
If you need help with something your NHO is not responsible for, you can contact services directly or complete a form.
Report a repair
You can:
- report a gas leak by calling 0808 175 8880
- report a repair
- report an emergency between 6pm and 8am by calling 020 7974 4444
Pay your rent or bills
You can explore your payment options.
If you have a query about your rent or are behind with payments, contact the rent support team by:
- email [email protected]
- phone 020 7974 4444
If you’re worried about money, you can refer yourself for money advice and support. You can also find out more about cost of living support.
Get help if you're experiencing domestic abuse
If you’re experiencing domestic abuse, call the Camden Safety Net duty worker on 020 7974 2526 or call us on 020 7974 4444 after 5pm.
Report antisocial behaviour (ASB)
If you’re experiencing antisocial behaviour you can:
- report ASB
- call 020 7974 4444 to report between 4pm to 4am
Report a noise nuisance
Find out how to report a noise nuisance. This includes details of our out-of-hours service.
Explore your housing options
If you have a question about health and housing points or how to report a change of circumstances, use the council housing step-by-step guide.
If you want to swap your council home with someone else, contact the Mutual Exchange team [email protected].
If you need to move to a smaller council home, you can find out more about downsizing. You can also contact the Under-Occupancy Advisor on 020 7974 2432.
Report caretaking issues
If your block is not being cleaned, contact the caretaker manager. You can find their name and contact details on the block schedule on the ground floor noticeboard.
If the schedule is not there, report it to your NHO.
Report a street issue
Download the Love Clean Streets app and report fly-tipping, graffiti or dog mess.
Order a replacement key or fob
If your key or fob has been lost or stolen, order a replacement key or fob.
Apply for a garage, parking space or shed
If you need to park your car or store other items, you can apply for a garage, parking space or shed.
If you still need help to answer a question, you can call us on 020 7974 4444.